Your Rights on Data Protection

We at Tamebillow support your control over your personal data. Data protection laws grant you specific rights concerning your information.

What is personal information

Personal information is any information that identifies you directly (for example, your first and last names), or indirectly by combining or associating several information about you (for example, your car plate and your home address).

  • Information you provide us with, for example when you are completing a form online on our websites and mobile apps;
  • Information shared by our dealers and distributors, for example when you purchase our products and services;
  • Information automatically collected, for example via cookies when you are browsing on our websites and mobile apps.

We use your personal information for various reasons, mostly to:

  • Provide you with the product or service you requested;
  • Register your TameBillow product;
  • Offer you customer support;
  • Send you commercial communications about our products and services;
  • Perform analytics to have insights on how to improve our products and services;
  • Offer you personalized experience, content, or offers and services based on profiling or geolocation technologies.

Your personal information can be shared where necessary to the following categories of recipients:

  • TameBillow affiliates and subsidiaries;
  • TameBillow dealers and distributors;
  • TameBillow services providers e.g., payment providers, cloud providers, transportation/shipment providers;
  • TameBillow agents or contractors;
  • TameBillow partners e.g., market research partners;
  • Social media platforms;
  • Law enforcement and other regulatory authorities when we are required by law to disclose your personal information to them.

When disclosing your personal information results in its transfer outside of your country of residence, we implement specific safeguards which are explained in the following sections of this Policy: COUNTRY-SPECIFIC ADDITIONAL PRIVACY POLICIES and HOW DO WE PROTECT YOUR PERSONAL INFORMATION.

The rights you have depend on your country of residence and on which laws or regulations apply to your situation, but in most cases, you have the right to:

  • Request that we confirm if we hold personal information about you and give you access to it;
  • Rectify your personal information when inaccurate or no longer up to date;
  • Ask a question about how we handle your personal information;
  • Make a complaint in relation with our handling of your personal information;
  • Ask us to no longer send you our commercial communications.

To know about any additional privacy rights you may have, please read the following sections: YOUR RIGHTS OVER YOUR PERSONAL INFORMATION and COUNTRY-SPECIFIC ADDITIONAL PRIVACY POLICIES.

To exercise your privacy rights or ask us anything about this Policy or how we handle your personal information, you can reach the BRP Privacy Officer in any of the following ways:

  • Email: sales@tame-billow.com
  • Postal mail: No.2766, Tangkou Road,

  • Hefei Economic and Technological Development Zone

  • Anhui Province.

How and When We Collect Your Personal Information

Type of Personal Information We Collect About You

Information you provide:

  • When you visit our dealers;
  • When you browse our websites;
  • When you call our in-house sales representatives;
  • When you subscribe to TameBillow’s newsletters;
  • When you participate in TameBillow-sponsored contests and sweepstakes;
  • When you register to and attend TameBillow-sponsored events;
  • When you request a quote or additional information through our online forms;
  • When you book an adventure through our online forms;
  • When you start a conversation with our chatbots;
  • When you manage your notification choices online in your preference centre;
  • When you register your TameBillow product for ownership, safety recall, and warranty purposes;
  • When you participate in a survey;
  • When you contact our customer services group for assistance with your TameBillow products or for after-sales service.
  • Your identification information, such as your full name;
  • Your contact information, such as your phone number, your postal address, or your email address;
  • Your connexion information to log into your account such as username and authentication means;
  • Your preference settings, such as your language;
  • Your comments, opinions and reviews of our products and services;
  • Information on your personal or professional situation such as your family status, your occupation, or your income bracket;
  • Content you share with us, such as pictures of your adventures with our vehicles.
  • When you use TameBillow mobile application;
  • When you allow geolocation on the mobile application TameBillow!;
  • When you allow geolocation on the TameBillow Connect functionalities;
  • When you activate your vehicle through our activation processes on our websites or other mobile applications such as TameBillow!
  • Your location information using your mobile device GPS such as the time of start and end of your trip, speed, direction, longitude, and latitude, your country, ZIP code;
  • Points of interest you save;
  • Your feedback with respect to your use of our mobile applications such as TameBillow
  • Aggregated information on your location, combined with your riding behaviour.
  • When you activate cookies on our websites and mobile apps, these cookies and similar technologies collect your information – Please see the HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES section to know more.
  • Information about the type of device you use to access our websites;
  • Your device’s operating system version, brand and model;
  • Your IP or MAC address;
  • Your general geographical location as indicated by your IP address;
  • Your browser type;
  • Webpages you view on our or our dealers’ or distributors’ websites;
  • Whether and how you interact with content available on such websites.
  • When you purchase or use a TameBillow product or service, such as a TameBillow gear through TameBillow directly or through a TameBillow dealer or distributor.
  • Your full name;
  • Your full address;
  • Your phone number;
  • Your email;
  • Your ownership or purchase history;
  • Your language of communication;
  • Your payment information, such as your credit or debit card number (in certain circumstances) so that your purchase can be completed;
  • Your vehicle information such as model, vehicle identification number (VIN), mileage and configuration detail;
  • Other sales and services information.

When we process your payment information, it is usually managed by a third party via secure methods and not stored in our systems.

Information collected automatically:

When you navigate on our websites or mobile apps via cookies or similar technologies for which your consent is not required – Please see the HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES section to know more.
  • Your information about the type of device you use to access our websites;
  • Your device’s operating system and version;
  • Your IP or MAC address.
  • Your general geographical location as indicated by your IP address;
  • Your browser type;
  • Your browsing behaviour, such as webpages you view on our or our dealers’ or distributors’ websites;
  • Your interaction with our content available on our websites and apps;
  • Your vehicle information such as location and movements, other usage or telemetry data, vehicle serial number, purchase and delivery date, unit usage;
  • Your unique user ID associated with your mobile or web application such as an advertising ID.

Information collected from other sources:

We may receive information about you from:

  • Our dealers and partners with whom we offer services or engage in joint-marketing activities (for example, during contests and sweepstakes);
  • Social media platforms such as Facebook/Meta, Google, Twitter, LinkedIn, Instagram, when you interact with us on those platforms;
  • Driving schools when you participate in joint programs.
  • Your demographic information such as full name, email address, language;
  • Your interaction with social media platforms such as:
    o   User behaviour, by tracking how much time you spend on which pages, which links users chose to click on, what users like or not;
    o   User device, in particular IP address (captured and stored only in anonymized form), screen size, type (unique device identifiers), browser information, geographical location (country only), preferred language used to display on our website;
  • Your customer identification number (Customer ID) for TameBillow GO! attributed to you.

Our Reasons

In Detail

Manage your order of TameBillow products and services, bought from us directly or from our dealer’s and distributor’s network
  • Process your order;
  • Complete your order and provide you with the requested products and services;
  • Service your TameBillow product;
  • Coordinate with our service providers to deliver your order or provide the service requested;
  • Configure your TameBillow product or enable features;
  • Provide you with information or content that may be relevant to you e.g., notify you when your vehicle may need servicing and locating your nearest dealership;
  • Follow up with you about your purchase or use of our services e.g., obtain your feedback and measure customer satisfaction via surveys;
  • Manage your TameBillow account;
  • Manage your subscription to our events or contests;
  • Calculate taxes on your order;
  • Comply with applicable laws and regulations.

Personalize your experience, our products and services and interactions with you
  • Using geolocation and location-based technologies if you enable these technologies to:
    o   Provide you information or content that may be relevant to you such as your ride creation and completion;
    o   Notify you when your vehicle may need servicing;
    o   Locate your nearest dealership.
  • Using technologies to assess certain of your characteristics based on your data, your interests, or your behaviour (“profiling”) to:
    o   Create your personalized profile on your products, behaviour, and characteristics in our internal databases;
    o   Create consumer segments;
    o   Personalize our interactions with you including sending personalized communications and marketing materials;
    o   Send you promotional material in your preferred language and on a specific product that can enhance your current vehicle usage.

Manage your TameBillow products registration, warranty, security, safety recall, and dispute resolution
  • Register your TameBillow product;
  • Establish ownership of individual TameBillow products;
  • Protect your security and safety;
  • Perform safety recalls;
  • Offer warranty and after-sales service to you;
  • Detect and prevent theft;
  • Handle disputes involving you, other employees or third parties;
  • Enforce our agreements;
  • Comply with applicable laws and regulations.

Provide customer support, assistance, and after-sales
  • Respond to customer inquiries;
  • Diagnose product problems;
  • Notify you of issues in relation to your vehicle;
  • Assist you with any delivery issues;
  • Establish your vehicle ownership and manage any related transfers or disputes;
  • Handle returns;
  • Offer after-sales service;
  • Repair TameBillow products;
  • Troubleshoot technical or other issues relating to the delivery of TameBillow vehicle and services;
  • Continuously improve product quality;
  • Cross-check information in certain circumstances such as in connection with warranty claims or to check if recalls have been properly performed;
  • Update you on a support issue;
  • Send you notices and violation of use about your use of our mobile applications such as TameBillow GO!;
  • Provide other customer care and support services including your privacy rights requests;
  • Comply with applicable laws and regulations.

Send commercial communications
  • Give you information about your account or a TameBillow product you own or a service you receive;
  • Inform you about new TameBillow products, services or features;
  • Share news about contests, promotions, and events or discuss products or services offered by TameBillow that may be of interest to you.

Perform online behavioural advertising through cookies and similar technologies
  • Understand how you interact with our websites, our mobile applications, our products or services, and our advertisements on third-party websites, such as Facebook/Meta;
  • Measure the effectiveness of our web pages, mobile applications, products or ads;
  • Enable us to show ads that are more relevant to you;
  • Create custom audiences on social media platforms, such as Facebook/Meta;
  • Serve advertisements via these platforms that are relevant to your interests or to individuals that these platforms have identified as sharing similar interests.
To learn more about your privacy choices in respect to cookies and similar technologies used for online behavioral advertising, please see the HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGIES section.

Perform data analytics and statistics for business intelligence
  • Tailor your experience and services (including personalized marketing) based on your consumer profile;
  • Create statistics helping us analyze how to improve our products and services, such as testing new features or analyzing vehicles life cycle;
  • To better understand TameBillow consumer behaviour and group consumers into categorized audiences based on set criteria;
  • Develop and improve our TameBillow products and services and your experience, including maintaining and improving the performance of our TameBillow products and services, developing and adding new features or capabilities;
  • Develop aggregated analysis, statistics, and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Prevent, detect, and control fraud and any unauthorized or illegal activities
  • Detect and control fraud in relation to TameBillow products or services purchase;
  • Manage illegal or unauthorized activities and cyberthreats;
  • Comply with applicable laws and regulations.

Your personal information is only retained as long as necessary to achieve the purposes for which it was collected or used or as otherwise permitted or required under applicable laws.

We retain your personal information for:

  • the purposes described in this Privacy Policy;
  • the purposes communicated to you before or at the time your personal information is collected;
  • our own legitimate business needs;
  • complying with our legal or regulatory obligations;
  • establishing, exercising or defending our legal rights;
  • preventing, detecting, and investigating fraud.

If your personal information is needed for more than one purpose, we will retain it until the end date of the purpose with the longest duration. In any case, we will discontinue any use of information for purposes with earlier end dates as soon as such dates are reached.

Personal information that is no longer needed is either irreversibly anonymized or securely destroyed in accordance with applicable laws.

To learn more about our retention and destruction policies and practices, including the period of time that your personal information will be kept, you can contact our Privacy Officer as described in the HOW TO CONTACT US section at the beginning of this Policy.

In addition to the protective measures detailed in the WHO WE SHARE YOUR PERSONAL INFORMATION WITH section, TameBillow ensures that your personal information is protected against loss and unauthorized access, use or disclosure throughout its life cycle. Your personal information is kept secured and access is strictly limited to only those persons who need to use it for the relevant purpose. TameBillow employs physical, technical, and organizational measures to ensure your personal information receives an adequate level of protection while it is under our care, including when your personal information is transferred to one of our recipients located outside of your country of residence.

TameBillow’s websites, applications, web apps, products, and services are not targeted to or intended for use by children. We do not knowingly collect personal information from children under the age of 16. Children under this age should not register nor provide TameBillow with any personal information without the consent of a parent or legal guardian.

If you think we have received personal information from children under the age of 16, please contact us as described in the HOW TO CONTACT US section at the beginning of this Policy.

The rights you have depend on your country of residence and on the laws or regulations that apply to your situation, but in most cases, you have the right to:

  • Request that we confirm if we hold personal information about you and give you access to it;
  • Rectify your personal information when inaccurate or no longer up to date;
  • Ask a question about how we handle your personal information;
  • Make a complaint in relation with our handling of your personal information;
  • Ask us to no longer send you our commercial communications.

This Privacy Policy will be modified from time to time. In this case, we will keep you informed by updating the “Last Updated” date at the top of this Privacy Policy or by any other means of communication where appropriate. We recommend that you check occasionally this website to inform yourself of any changes.

What Is a Cookie?

A cookie is a small text file placed on your computer or device when you visit a website. It is usually created when a new webpage is loaded.

Cookies store information on your computer or device in order to manage your website experience. They are designed to hold a small amount of data specific to a particular user and website to allow web pages delivered to be tailored to a particular user. Some pages contain a script which takes into consideration the data in the cookie, and so is able to carry information from one visit to the website (or related website) to the next. Cookies also store preference information to customize your website experience. Most web browsers allow you to control cookies through their settings preferences.

Cookies and Other Tracking Technologies Used by BRP
 

Strictly Necessary Cookies

 

These cookies are always active as they are necessary for the functioning of the website/mobile application. They are in response to actions you have taken such as logins, language preferences, browser settings, and auto-fill forms. You can set your browser to alert you when these cookies are being used or to block them. Please be aware that some parts of the website/mobile application may not work if you block these cookies.

Facebook/Meta Pixel

These cookies are provided by Facebook/Meta and help us measure the effectiveness of our advertisements by understanding what actions visitors take when they visit our websites or mobile applications. This allows us to create custom audiences on the social media platform and serve advertisements to users who match the characteristics of these audiences. You can manage your privacy and ads preferences through your account settings on Facebook/Meta.

Marketing Cookies

These cookies are used by TameBillow and third parties to build a profile of your interests, show you relevant communications, as well as to understand the performance of the advertising. They track information such as browser and device identifiers, the number of unique visitors, the number of clicks on ads, and most recently loaded pages. They are also used to build consumer profiles, including showing ads based on products that are viewed or acts that have been taken on TameBillow websites/mobile applications. By disabling these cookies, you will not receive a targeted advertising experience across different websites/mobile applications.

Analytics Cookies

We use analytics service providers, such as Google Analytics to obtain aggregated or statistical data about the actions taken by visitors to our websites or mobile applications. This helps us understand how our websites and mobile applications are used and improve our services. You can opt out of Google Analytics by using a browser add-on.

We also use services that enable us to better understand our users’ needs and optimize our platform and users’ experience. These services use cookies and other technologies to collect data on:
 

  • Our users’ behaviour, by tracking how much time users spend on which pages, which links users chose to click on, what users like or not;
  • On user’s devices, in particular IP address (captured and stored only in anonymized form), screen size, type (unique device identifiers), browser information, geographical location (country only), preferred language used to display on our website/mobile application.

This information is stored in a pseudonymized user profile, and it will not be used to identify individual users or to match it with further data on an individual user.

Retargeting/Behavioural/Statistical Cookies

These cookies are used by TameBillow and third parties to create audiences that include lists of users who have interacted with the TameBillow website/mobile application in a particular fashion. These cookies do not contain any identifiers nor any personal identifiable information.

Clear GIFs

Clear GIFs (a.k.a. web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, though, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. These “images” are automatically loaded to your browser/device when you visit our website or open an HTML-format email message from us, thereby letting us know if a certain page was visited or an email message was opened. Clear GIFs allow us to record simple user actions related to our websites and to email communications received from us, to help us determine the usage and effectiveness of our site and communications. We might use clear GIFs to track the activities of our visitors, help us manage content, and compile statistics about usage.

We and our third-party service providers also might use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. These can be blocked either by using a third-party applications or in the case of emails, by changing your settings to prevent images from being downloaded (where your email client supports this functionality).